Our Network

Services and Support

Why PalletXpress?

PalletXpress operates from our hub conveniently located in Ballycoolin, Dublin. Our 26 haulier members deliver freight to the hub for onwards delivery by other members. We offer next day pallet collection and delivery service in Ireland, and an express 48 hour import/export service to and from the UK.

PalletXpress operates a robust, cloud-based IT system that allows you to Track and Trace your delivery at every step. Our employees and members are fully trained in the use of the system, ensuring a consistent service across our network.

Our members provide a transparent, efficient and professional service to clients across numerous industries. Our standards are guaranteed by a Service Level Agreement that all members adhere to. The performance of our central hub and network is routinely measured against a rigorous checklist to maintain consistency in all operations.

Our Services

Delivery

Freight can be delivered to our hub in Ballycoolin, Dublin for onward distribution within Ireland or shipped straight to the UK. If your requirements are outside of the normal distribution demands, we will help to find a solution.

  • Operates 24/7
  • Hub handles over 2,000 pallets a day
  • Guaranteed next day pallet collection and delivery service in Ireland
  • Express 48 Hour import/export service to and from the UK
  • Consignments of up to 6 pallets but any requirement can be easily handled
  • Half loads, full loads and cartons
  • Performance management of all members from the hub
  • Track and Trace system with electronic POD
IT and Documentation

Our IT system allows you to Track and Trace your delivery at every step.

  • Access code to book your own jobs
  • All jobs are bar coded, scanned and have their own unique reference number
  • Track and Trace to final destination and POD signature
  • Different levels of scanning and tracking according to your need
  • Track and Trace also available to customers
  • We deliver using hand held devices which will provide you with a signature within 5 minutes of the completed delivery
  • Hard copies of paperwork available through the PalletXpress IT system
Customer Support

Our experienced and dedicated customer service team are on-hand to provide a complete service in an efficient manner. Our team will help you to:

  • Book and manage your order
  • Resolve any issues in a timely manner